Returned Goods Policy

All product returns, whether for defect or otherwise, require the prior written authorization of Wy’East Medical, which must be obtained through the Customer Service Department at 503-657-3101 or customerservice@wyeastmed.com between 7:00AM – 4:00PM PST. Please include your order number, item number of the product(s) you would like to return as well as your contact information. Once a return is authorized, Wy’East Medical will provide a Return Merchandise Authorization number (RMA). The ordering facility will return the merchandise within 30 days of receipt of the RMA for a 100% refund as long as the product is in the original packaging bearing original manufacture label. A re-stocking fee of 15% will be issued to all returns after 30 days. If a shipping error occurs due to Wy’East Medical, then Wy’East medical will pay freight both ways for return/exchange of the products. If an ordering facility error occurs, the ordering facility will pay return freight.